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TechRepublic Premium 6 tips for structuring after-hours service support
PURPOSE With proper planning and management, providing effective after-hours technical service and support can deliver a significant competitive advantage. Here are six recommendations from TechRepublic Premium for effectively structuring technical service and support during non-traditional work hours. From the guide: 1. PROPERLY PRIORITIZE AFTER-HOURS SERVICE The most important step to properly delivering effective technical service ...
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TechRepublic Premium 6 steps for building an effective help desk
PURPOSE Developing and maintaining a team of motivated and effective technical support professionals is challenging, but the rewards can prove significant. Certainly, there’s no substitute for a capable help desk team dedicated to assisting end users. Organizations typically don’t achieve goals if users struggle or employees don’t know how to maximize investments made in applications, ...
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TechRepublic Premium 6 easy tips for cleaning up your personal and professional inbox
PURPOSE Do you go through a yearly ritual of cleaning out your inboxes because you’ve exceeded your allotted mailbox space, or you find rooting through that collection of missives to be so daunting that you’d rather just mass delete everything and start all over, only to have to go through the very same ritual in ...
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TechRepublic Premium Cloud platform spotlight: The top three contenders
PURPOSE When you evaluate cloud platforms, you need to compare features, costs, benefits, limitations and implementation details. TechRepublic Premium takes a look at the three biggest players — Amazon Web Services, Microsoft Azure and Google Cloud Platform. From the cloud platform spotlight: AMAZON WEB SERVICES SUMMARY Amazon Web Services, a subsidiary of Amazon, has led ...
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TechRepublic Premium Asset control policy
PURPOSE The purpose of this policy from TechRepublic Premium is to provide procedures and protocols for supporting effective organizational asset management specifically focused on electronic devices. This policy can be customized as needed to fit the needs of your organization. From the policy: ASSET CONTROL POLICY DETAILS Definition of assets Assets can be defined both ...
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TechRepublic Premium Information security incident reporting policy
PURPOSE This policy from TechRepublic Premium provides guidelines for the reporting of information security incidents by company employees. The goal is to facilitate the security response and remediation process to ensure the least amount of potential damage to systems, networks, customers and business reputation. From the policy: POLICY DETAILS An information security incident is defined ...
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TechRepublic Premium Windows administrator’s PowerShell script kit (Part 2)
PURPOSE Microsoft developed a scripting language called PowerShell to assist Windows administrators with repetitive or mundane tasks. (TechRepublic Premium’s first Windows administrator’s PowerShell script kit can be found here.) To introduce you to PowerShell — or to further your existing knowledge base — TechRepublic Premium has assembled these PowerShell commands and scripts for common workstation ...
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TechRepublic Premium Mobile device security policy
PURPOSE This Mobile Device Security Policy from TechRepublic Premium provides guidelines for mobile device security needs in order to protect businesses and their employees. This policy can be customized as needed to fit the needs of your organization. From the policy: REQUIREMENT FOR USERS If using a company-owned device, ensure that all mobile device use ...
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TechRepublic Premium Incident response policy
PURPOSE Every enterprise needs to establish a plan of action to assess and then recover from unauthorized access to its network. This policy from TechRepublic Premium provides a foundation from which to start building your specific procedures. From the policy: ASSIGN AN INCIDENT RESPONSE TEAM An incident response team should be put together and a ...
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TechRepublic Premium Computer hardware depreciation calculator
PURPOSE Every department, regardless of size, needs to employ and account for depreciation — particularly if that department manages assets such as laptops, servers, and production machinery. How else are you going to know when it’s time to purchase new equipment? With the help of this worksheet from TechRepublic Premium, you’ll be able to calculate ...
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